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PRIVACY POLICY

At NiviApp, your privacy is our priority. We are committed to protecting the personal and health-related information that you share with us while using our health management mobile application ("NiviApp"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use NiviApp. By accessing or using the app, you agree to this Privacy Policy.

We encourage you to read this policy carefully and reach out if you have any questions or concerns.

NiviApp ("We," "Our," or "NiviApp") is committed to protecting the privacy and security of personal data shared by users of our application, including but not limited to healthcare providers and patients ("User," "You," or "Your"). This Privacy Policy explains how we collect, use, process, and safeguard your personal information, with whom we share it, how long we store it, and the rights you have regarding your personal data.

By using NiviApp, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of the policy, you may choose to discontinue using NiviApp’s services

We encourage you to read this Privacy Policy carefully to understand how your data is handled. Should you have any questions regarding our privacy practices, you can contact us as mentioned in this document.

NiviApp: Your Comprehensive Health Management Solution

Empower yourself to manage your health and wellness with NiviApp, a user-friendly mobile app designed to simplify healthcare management.

Key Features

1. Medication Reminders

Stay on top of your medication regimen with customizable reminders. Set reminders for dosage, frequency, and timing to ensure you never miss a dose.

3. Prescription Scanning

Scan your prescriptions with your smartphone to automatically extract medication details, including names, dosages, and instructions.

4. Medication Tracking

Track each dose you take and monitor your adherence to your treatment plan over time.

  • Medication History
  • Trends & Insights

5. Health Records

Store all your health data in one secure location, from prescriptions to lab results and medical history, for easy access and management.

  • Centralized Storage
  • Easy Access

6. Health Insights

Get personalized recommendations and track your health trends based on your medication data.

  • Personalized Health Recommendations
  • Progress Tracking

7. Security and Privacy

We take your privacy seriously. Your health data is encrypted and stored securely, complying with healthcare data regulations.

  • Encrypted Data
  • Privacy-First

8. Customizable Alerts

Set up personalized reminders and alerts for medication, and health tasks that suit your needs and lifestyle.

  • Flexible Alert Settings
  • Personalized Notifications

Health and Fitness Policy for NiviApp

At NiviApp, we are committed to promoting a holistic approach to health management, focusing on both physical and mental well-being. As part of our efforts to support users in leading healthier lives, we provide tools to manage medications, track , and maintain a secure health record. Our health app policies emphasize the following principles:

1. Encouraging Regular Health Monitoring

We support users in tracking their fitness and health metrics regularly to foster long-term wellness.

2. Integration with Fitness Apps

NiviApp encourages users to integrate their data from third-party fitness apps (e.g., steps, heart rate, and activity levels) to provide a complete picture of their overall health.

3. Personalized Health Plans

Based on your health data, we offer personalized recommendations for improving fitness and well-being, including healthy lifestyle habits and fitness goals.

4. Privacy Protection

All personal data shared within the app is handled with strict adherence to privacy and security regulations, ensuring user confidentiality.

Health Content and Services Policy: Inaccurate Health Apps Declaration

At NiviApp, we are committed to providing accurate, reliable, and up-to-date health information and services. However, we recognize that health apps, including NiviApp, are tools designed to assist users in managing their health, but they are not substitutes for professional medical advice, diagnosis, or treatment.

1. Accuracy of Health Information

We make every effort to ensure that the content, features, and services provided through NiviApp are based on the latest medical research, standards, and practices. However, we cannot guarantee that all the health content provided in the app is 100% accurate, complete, or up-to-date at all times due to the dynamic nature of medical knowledge.

We strive to source reliable health information from reputable institutions, peer-reviewed journals, and licensed healthcare professionals. Nonetheless, we encourage users to cross-check information with their healthcare providers before making any decisions related to health management.

2. Inaccurate Health Data or Recommendations

Despite rigorous measures to maintain the quality of our app’s features, including medication reminders, and health analytics, we acknowledge the possibility of errors or inaccuracies. These may include, but are not limited to:

  • Incorrect Medication Details: Mistakes in prescription scanning or data entry that could lead to inaccurate medication information.
  • Health Insights: Discrepancies in health trend analysis or recommendations based on user input or device syncing issues.

We encourage users to report any errors or discrepancies in the app’s data to our support team, and we will take immediate action to correct any issues that arise.

3. No Medical Diagnosis or Treatment

NiviApp does not provide medical diagnoses, prescriptions, or direct medical treatments. Any content or features provided by the app, including medication tracking, health insights, and reminders, are designed to aid in managing health but should not be interpreted as professional medical advice.

Users should always consult with a licensed healthcare provider before making decisions about their health or changing any aspect of their treatment regimen. The app’s recommendations are general and may not apply to individual circumstances or health conditions.

4. User Responsibility

By using NiviApp, you acknowledge that:

  • You are responsible for verifying any health-related information provided by the app with a healthcare professional.
  • You understand that the app’s purpose is to assist in tracking, organizing, and managing health-related tasks, and it should not replace medical advice, diagnosis, or treatment.

5. Updates and Improvements

NiviApp will continue to improve its services by periodically updating content, features, and health insights based on new medical research, user feedback, and technological advancements. However, we cannot guarantee that all information will always be accurate or that the app will always meet individual user needs.

6. Disclaimer of Liability

NiviApp, its developers, and partners are not liable for any loss, damage, or injury resulting from the use of inaccurate, incomplete, or outdated health data provided by the app. Users assume full responsibility for using the app and for consulting with qualified healthcare professionals regarding any health concerns.

If you notice any inaccuracies or issues within the NiviApp platform, please contact our support team immediately at support@niviapp.in or visit our help center for further assistance.

We are dedicated to ensuring that NiviApp continues to be a helpful and reliable tool in managing your health and well-being. Thank you for trusting NiviApp.

7. CONSENT

  • We request you to carefully read this Privacy Policy and the Terms of Use of NiviApp before sharing personal information with us. This Privacy Policy applies to current and former users of the application. By accessing and/or using NiviApp (or searching for any of the features within the application), you explicitly consent and agree to the Privacy Policy laid out herein. By providing us with your personal information directly or by utilizing the Services provided through the application or through Third-Party Service Providers (as defined in the Terms of Use), you acknowledge and consent to the collection, receipt, storage, use, processing, disclosure, and transfer of your personal information in accordance with the provisions of this Privacy Policy.
  • NiviApp shall not be liable for the authenticity, genuineness, misrepresentation, fraud, negligence, or any other issues related to the information disclosed. Additionally, NiviApp will not be responsible for verifying any information obtained from you.
  • The collection, use, and disclosure of information designated as Personal Information under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 require your express consent. By affirming your assent to this Privacy Policy, you provide your consent to NiviApp for such use, collection, and disclosure necessary for the provision of our Services.

8. COLLECTION OF PERSONAL INFORMATION

  • Personal Information" includes sensitive data defined under applicable law and any other information you share directly or receive from Third-Party Service Providers that can identify you.
  • Users: We collect information such as your name, address, email, phone number, medical records, medical history, and payment information (like credit card details) while using the Nivi App. This information is essential for features like medication reminders, and tracking your health records.
  • Non-Personal Information: Automatically collected data may include your browser type, operating system, referring website, number of visits, average time spent on the app, and pages viewed, obtained through cookies and web beacons. We will utilize Google Gmail with read-only permission to sync your health records to the Nivi App, in compliance with the Google API Services User Data Policy.

9. Permissions:

  • Camera & Audio: Required for teleconsultations, prescription scanning, and saving medical records. Doctors may record sessions for medico-legal reasons, and you will be informed if this occurs.
  • External Storage: Permissions are sought to read and write files for uploading health-related documents. We do not scan files from your storage unless explicitly uploaded.
  • Camera Access: Needed for updating your profile photo, uploading medical images, measuring heart rate, and scanning prescriptions. The pulse rate detection feature uses a camera flash that can become warm; please remove your finger if it feels uncomfortable.
  • Camera Access: Needed for updating your profile photo, uploading medical images, measuring heart rate, and scanning prescriptions. The pulse rate detection feature uses a camera flash that can become warm; please remove your finger if it feels uncomfortable.

5. Nivi App prioritizes your privacy with robust security measures, ensuring your health data remains safe and confidential while offering valuable insights into your health management.

10. COOKIES

1. Cookies are small alphanumeric identifiers stored on your device’s hard drive, functioning as anonymous unique identifiers. Nivi App, along with our third-party service providers, collects information about your usage through these cookies to enhance your experience and improve our services. These cookies do not grant us access to your device or any personal data. They may also recall personal information you have previously provided.

2 Additionally, other websites may place their own cookies or files on your device and may collect data or solicit personal information from you. Nivi App is not responsible for these actions, and we encourage you to review the privacy policies of any external sites you visit.

11 USE OF PERSONAL INFORMATION

By using NiviApp, you acknowledge and agree that all information collected from you—whether voluntarily provided or automatically gathered—may be used for the following purposes:

  • Healthcare Empowerment: To provide you with a comprehensive health management solution that simplifies your healthcare experience and helps you take control of your well-being.
  • Medication Management: To deliver essential features such as customizable medication reminders, ensuring you never miss a dose by alerting you based on your set dosage and frequency.
  • Prescription Efficiency: To utilize the prescription scanning feature, enabling you to capture and store medication details and instructions seamlessly by snapping a photo of your prescription.
  • Medication Adherence: To help you monitor your medication adherence and track your progress using the medication tracking tool, logging each dose and identifying usage patterns.
  • Secure Health Records: To securely store and provide access to all your health-related information, including medication lists and lab results, in one easily accessible digital health record.
  • Data Privacy and Security: To protect your health data with robust security measures, prioritizing your privacy through encryption and other safeguards for sensitive information.
  • Customizable User Experience: To enhance your experience by allowing you to tailor alert settings according to your preferences, ensuring you stay on top of your health management tasks.

Rest assured, NiviApp employs stringent security measures to protect your personal information. Non-personal information may be used without restriction, and we may retain it as permitted by this privacy policy and applicable laws.

12. DISCLOSURE OF PERSONAL INFORMATION

We may disclose the personal information that we collect from you or that you provide in the following circumstances:

  • Service Providers and Contractors: We may share your personal information with contractors, service providers, and third parties who assist us in delivering our health management services, including analytics and communication. These parties are bound by contractual obligations to keep your personal information confidential.
  • Legal Obligations: We may disclose your information as required by law, including in response to a court order or other legal processes.
  • Safety and Security: If we believe that disclosure is necessary to protect your safety, the safety of others, our rights, to investigate fraud, or to comply with government requests, we may share your information accordingly.
  • Business Transactions: In the event of a merger, acquisition, divestiture, restructuring, or any transfer of all or a portion of our assets, your personal information may be transferred as part of those assets.
  • Customer Support: We may use your personal information to respond to your requests, inquiries, or complaints regarding our services, helping us improve your experience with NiviApp.
  • Compliance with Authorities: We may disclose your personal information to government authorities or institutions when required to do so under applicable laws, rules, and regulations, including for the purposes of identity verification or investigation of any fraudulent activity.
  • Health Management Services: We may use your personal data, such as your name, email address, and contact information, as necessary to:
  • Location Data Usage

14. GOOGLE ACCOUNT EMAILS (GMAIL)

1. Users (Patients/Healthcare Providers) may choose to grant explicit consent to connect or integrate their Gmail accounts with their NiviApp account. The following information may be collected from your consented email accounts:

  • Medical Records and Reports: Medical records, lab test reports, and other relevant health documents. NiviApp organizes this information to provide you with comprehensive health insights and reports.

2. By connecting your Gmail account, you enable us to automatically deliver updated health insights to you. Please note that NiviApp does not provide medical diagnoses. If you have concerns about your health or any medical inquiries, please consult a qualified healthcare professional. You should never disregard or delay seeking medical advice based on information obtained from NiviApp.

3. You have the option to unlink your Gmail account from the application at any time, or you can delete your information by contacting support@niviapp.in

4. This includes, but is not limited to, lab reports, prescriptions, radiology reports, and discharge summaries, which will be consolidated within your NiviApp account.

6. We will not use or share any data or information obtained from the integration of your email addresses with the NiviApp account for any purposes other than those explicitly authorized by you.

15. SECURITY

1. Your security is of utmost importance to NiviApp. We adopt reasonable security practices and procedures that include technical, operational, managerial, and physical controls to protect all user information, including Personal Information, from loss, misuse, unauthorized access, disclosure, alteration, and destruction.

2. All data, content, and user information transmitted through NiviApp are encrypted during transmission and will be stored in an encrypted format at rest. NiviApp is committed to implementing reasonable measures to safeguard your Personal Information and to prevent unauthorized access or misuse.

3. While we strive to protect your health data, NiviApp assumes no liability for the disclosure of your Personal Information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. We have undertaken reasonable measures to protect your privacy rights concerning your use of the app and the services provided. However, we cannot be held liable for any unauthorized or unlawful disclosures of your Personal Information made by third parties not subject to our control.

16. CONFIDENTIALITY

1. You acknowledge that NiviApp may contain information designated as confidential. You agree not to disclose such confidential information without our prior written consent. Your Personal Information is regarded as confidential and will not be disclosed to any third party, except as legally required by appropriate authorities or as described in this Privacy Policy or our Terms of Use.

2. NiviApp will not sell your Personal Information to any third party or use your email address for unsolicited communications. Any emails sent by NiviApp will only be in connection with the provision of agreed services. You retain the right to request the discontinuation of such communications at any time.

17. USER’S RIGHTS

1. Users provide their information voluntarily and may withdraw consent at any time, as per this Privacy Policy and the Terms of Use. Note that withdrawal is not retroactive, and NiviApp cannot delete information for which it acts as a custodian on behalf of third-party providers. If a third-party provider discontinues their engagement with NiviApp, we may be required to provide them with a data export, but NiviApp will retain the data for continued services.

2. Users can access, modify, or delete their Personal Information by emailing privacy@niviapp.in. Updates will be reflected in our records, but NiviApp may keep archived copies of the original data for documentation purposes.

3. If a user does not agree with the collection or use of their information, they can clear cookies via their browser or request data deletion by emailing us. If users refuse or withdraw consent for Personal Information use, NiviApp reserves the right to discontinue the related service.

18. OPT-OUT

1. NiviApp may occasionally send you notifications about promotional offers, updates, or services that you are using. If you prefer not to receive these, you have the option to opt out.

19. AMENDMENTS

NiviApp reserves the right to update this Privacy Policy as needed to enhance your experience or meet legal requirements. Please review updates regularly. Your continued use of NiviApp after any changes indicates your acceptance of the updated policy.

20. GRIEVANCE REDRESSAL

For any questions, concerns, or issues regarding this Privacy Policy, or if you wish to exercise any of your rights, you can contact our Grievance Officer:


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